Herbal Supplements For A Healthier Life

Our Help Centre

|
Our Help Centre

Help Centre Search

Website Navigation Tips

Filters on your website help customers quickly narrow their search results and find the products they’re looking for. Here’s a general guide on how filters work:

How to Use Filters

  1. Accessing Filters:
    • When browsing a product category or search results, you’ll typically see filter options on the left side of the page (on desktop) or under a filter button (on mobile).
  2. Filter Categories:
    • Product Search: Start typing the product name and find a specific product
    • Product Categories: Select from different categories of products, such as capsules, tinctures, or toothpaste.
    • Price Range: Adjust the slider or input a specific price range to view products within your budget.
    • Size: if you know the size of the product it can help you to get to products
    • General groups: Groups are set on the home page and the shop page, such as Recommended Products, New Arrivals etc.
  3. Applying Filters:
    • After selecting your desired filter options, the product list will automatically update to reflect your choices. This means you’ll only see products that match your selected criteria.
  4. Combining Filters:
    • You can apply multiple filters simultaneously. For example, you can filter for products at a certain price and contain specific ingredients.
  5. Resetting Filters:
    • If you want to remove the filters and view all products again, unselect the filters you used or look for a “Clear All Filters” button near the top of the page. The button will only show once a filter has been selected.

Filters are a powerful tool for streamlining your shopping experience. They make it easier to find exactly what you need without scrolling through the pages of products.

Saving your login details in your browser can be convenient, but it comes with certain risks. If someone else gains access to your device, they could potentially log in to your account without your permission. To enhance security, ensure your device is protected with a strong password, and consider using a reputable password manager to store your login details securely. If you’re using a shared or public computer, it’s best not to save your login details in the browser.

Our website works best on the latest versions of Chrome, Firefox, and Safari.

It’s also optimized for mobile devices, including smartphones and tablets. It is advised to install Chrome on your mobile device if you are experiencing problems with a native broser.

Clearing your browser cache and cookies can help resolve issues like slow loading times or problems with displaying updated content. Here’s how you can do it in some of the most common browsers:

Google Chrome

  1. Open Chrome and click on the three vertical dots in the upper-right corner.
  2. Select “More tools” and then “Clear browsing data…”
  3. Choose a time range. To clear everything, select “All time.”
  4. Check the boxes for “Cookies and other site data” and “Cached images and files.”
  5. Click “Clear data.”

Mozilla Firefox

  1. Open Firefox and click on the three horizontal lines in the upper-right corner.
  2. Select “Settings.”
  3. Click on “Privacy & Security” from the left-hand menu.
  4. Scroll down to the “Cookies and Site Data” section.
  5. Click “Clear Data…” and check the boxes for “Cookies and Site Data” and “Cached Web Content.”
  6. Click “Clear.”

Safari (Mac)

  1. Open Safari and click on “Safari” in the upper-left corner of the screen.
  2. Select “Preferences” and go to the “Privacy” tab.
  3. Click “Manage Website Data…” to see all stored cookies and data.
  4. To clear all, click “Remove All.”
  5. Confirm by clicking “Remove Now.”

Microsoft Edge

  1. Open Edge and click on the three horizontal dots in the upper-right corner.
  2. Select “Settings.”
  3. Under “Privacy, search, and services,” find the “Clear browsing data” section.
  4. Click “Choose what to clear.”
  5. Select “Cookies and other site data” and “Cached images and files.”
  6. Click “Clear now.”

For Mobile Browsers (iOS/Android)

Most mobile browsers have similar options in their settings menu. Typically, you’ll find the option to clear cache and cookies under “Privacy” or “Data management.”

After clearing your cache and cookies, you may need to log in again to websites and reconfigure some settings.

Website Performance Issues

Try clearing your browser cache and cookies, or use a different browser. If the issue persists, check your internet connection or try accessing the website later.

Website Login Assistance

No data was found

My Account Assistance

Log in to your account, go to the “My Account” section, and select “Account Details” to update your information.

Shopping Cart Help

Try refreshing the page or clearing your browser cache. If the issue persists, contact our support team for assistance.

Click the “Add to Cart” button on any product page. You can view your cart at any time by clicking the cart icon in the top right corner or on the navigation menu towards the right top corner of the page.

Shopping Checkout Help

Ensure your payment details are correct and that your card has sufficient funds. If the problem continues, try another payment method or contact your bank.

On the checkout page, enter your discount code in the provided box and click “Apply” before completing your purchase.

About Shipping Costs

No data was found

Order Tracking Assistance

Tracking information may take some time to update. If it hasn’t updated within 24 hours, please contact our support team for assistance.

After placing an order, you’ll receive a confirmation email with a tracking link. Click the link to view your order status.

Wholesale Distributors Help

Processing times for wholesale orders vary based on the order size and product availability. Typically, orders are processed within 3-5 business days, with shipping times depending on your location and selected shipping method. For larger orders, additional raw materials may need to be sourced, which could extend the processing time. In such cases, we will keep you informed and proceed with the rest of your order as usual.

We believe in levelling the playing field for all businesses, whether large or small. Therefore, we offer consistent, competitive pricing to all our wholesale customers, ensuring that everyone has the same opportunity to succeed in the market. By maintaining uniform pricing, we aim to support fairness and transparency across our business relationships.

Someone who owns a retail outlet, or manages an online shop that aligns with our product offerings can apply to become a wholesale customer. We typically work with businesses in the health, wellness, and natural product industries with a proven sales track record. We are open to discussing opportunities with a business that sees a good fit with our products.

We do not offer consignment stock. Our business model is built around direct purchases, ensuring that our products reach our customers quickly and efficiently. By focusing on direct sales, we maintain the highest standards of quality and service for all our clients.

Contact Technical Support

No data was found

Join our Newsletter

Subscribe to receive updates on new products and insightful articles on healthy living, directly to your inbox. We value your privacy—your email will never be shared with third parties, and we’ll only send you valuable content once per month. 

Join our community today!