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Website Navigation Tips

Filters on your website help customers quickly narrow their search results and find the products they’re looking for. Here’s a general guide on how filters work:

How to Use Filters

  1. Accessing Filters:
    • When browsing a product category or search results, you’ll typically see filter options on the left side of the page (on desktop) or under a filter button (on mobile).
  2. Filter Categories:
    • Product Search: Start typing the product name and find a specific product
    • Product Categories: Select from different categories of products, such as capsules, tinctures, or toothpaste.
    • Price Range: Adjust the slider or input a specific price range to view products within your budget.
    • Size: if you know the size of the product it can help you to get to products
    • General groups: Groups are set on the home page and the shop page, such as Recommended Products, New Arrivals etc.
  3. Applying Filters:
    • After selecting your desired filter options, the product list will automatically update to reflect your choices. This means you’ll only see products that match your selected criteria.
  4. Combining Filters:
    • You can apply multiple filters simultaneously. For example, you can filter for products at a certain price and contain specific ingredients.
  5. Resetting Filters:
    • If you want to remove the filters and view all products again, unselect the filters you used or look for a “Clear All Filters” button near the top of the page. The button will only show once a filter has been selected.

Filters are a powerful tool for streamlining your shopping experience. They make it easier to find exactly what you need without scrolling through the pages of products.

Saving your login details in your browser can be convenient, but it comes with certain risks. If someone else gains access to your device, they could potentially log in to your account without your permission. To enhance security, ensure your device is protected with a strong password, and consider using a reputable password manager to store your login details securely. If you’re using a shared or public computer, it’s best not to save your login details in the browser.

Our website works best on the latest versions of Chrome, Firefox, and Safari.

It’s also optimized for mobile devices, including smartphones and tablets. It is advised to install Chrome on your mobile device if you are experiencing problems with a native broser.

Clearing your browser cache and cookies can help resolve issues like slow loading times or problems with displaying updated content. Here’s how you can do it in some of the most common browsers:

Google Chrome

  1. Open Chrome and click on the three vertical dots in the upper-right corner.
  2. Select “More tools” and then “Clear browsing data…”
  3. Choose a time range. To clear everything, select “All time.”
  4. Check the boxes for “Cookies and other site data” and “Cached images and files.”
  5. Click “Clear data.”

Mozilla Firefox

  1. Open Firefox and click on the three horizontal lines in the upper-right corner.
  2. Select “Settings.”
  3. Click on “Privacy & Security” from the left-hand menu.
  4. Scroll down to the “Cookies and Site Data” section.
  5. Click “Clear Data…” and check the boxes for “Cookies and Site Data” and “Cached Web Content.”
  6. Click “Clear.”

Safari (Mac)

  1. Open Safari and click on “Safari” in the upper-left corner of the screen.
  2. Select “Preferences” and go to the “Privacy” tab.
  3. Click “Manage Website Data…” to see all stored cookies and data.
  4. To clear all, click “Remove All.”
  5. Confirm by clicking “Remove Now.”

Microsoft Edge

  1. Open Edge and click on the three horizontal dots in the upper-right corner.
  2. Select “Settings.”
  3. Under “Privacy, search, and services,” find the “Clear browsing data” section.
  4. Click “Choose what to clear.”
  5. Select “Cookies and other site data” and “Cached images and files.”
  6. Click “Clear now.”

For Mobile Browsers (iOS/Android)

Most mobile browsers have similar options in their settings menu. Typically, you’ll find the option to clear cache and cookies under “Privacy” or “Data management.”

After clearing your cache and cookies, you may need to log in again to websites and reconfigure some settings.

The main section on the website includes:

You can access these through the main menu at the top of the page or within the footer at the bottom of a page.

Click on the search icon in the header for the site-wide search option.

The Shop, Library, Blog, and Help Centre have their own on-page search options. Go to the page and start typing in the search bar. The results will automatically start showing as you continue typing. You must only type three characters for the search to start populating results. If you are unsure of the spelling, type any three letters to find a result.

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